Your Boss Is a Monkey

"Managing up" using the tricks of exotic-animal training
By: Dan Heath and Chip Heath

This Fast Company article was inspired by a woman who studied animal trainers who could teach whales not to spit, dolphins to jump through hoops, and monkeys to ride skateboards. She asked herself: "What if I used those techniques on my husband?!"

The Heath brothers, authors of Made to Stick: Why Some Ideas Survive and Others Die apply this approach to another irritable mammal: your boss.

Their suggestion: "Maybe you should start treating him or her like an exotic animal."

clipped from www.fastcompany.com Exotic-animal trainers need a great poker face. Let's say you're a trainer, and one day, a beluga whale spits a mouthful of cold water at you. Your first instinct will be to shriek or jump or curse, but any reaction will probably reinforce the spitting. If you react, that whale will own you, and you'll be a Spit Bull's-eye for the rest of your life. Instead, you must ignore it and appear unfazed, expressionless -- a training technique called "least-reinforcing scenario," or LRS. Animal trainers have a saying: It's never the animal's fault. That means you can't blame an animal for something the trainer has failed to do. Similarly, you can't fault your boss's bad behavior when you've failed to use some of the primary principles of training. Rule one, as we've seen with the yeller, is to ignore bad behavior. If you've ever grudgingly tossed your dog a french fry after 15 minutes of begging, you've taught the dog a lesson -- persistence pays. So what are you inadvertently teaching your boss?

Fiefdoms & Freakonomics

IMAGE SOURCE: Lopburi province, Thailand: The Monkey Buffet, TIME.com

Hosted by Carlos Gasca Yanez on the Social Edge, this on-line discussion addresses what is the oldest, most intractable problem facing any group of people trying to do anything: fragmentation and individual control of territory.

You see it in religion, politics, families, companies, offices, on the university campus, on teams. Shakespeare's whole career was based on describing the betrayal and dysfunctional loyalties of nations and kin.

From an excerpt of The Fiefdom Syndrome: The Turf Battles That Undermine Careers and Companies - And How to Overcome Them by Robert J. Herboldat:

The problem begins when individuals, groups, or divisions--out of fear--seek to make themselves vital to their organizations and unconsciously or sometimes deliberately try to protect their turf or reshape their environment to gain as much control as possible over what goes on.

It is a natural human tendency, probably dating back to the origin of our species. But if this human tendency isn't managed properly, the damage caused by these "fiefdoms" can begin to undermine an organization. Left untouched, fiefdoms can toll the death knell of what should have been a strong and vital organization...

In in European medieval times, under the system of feudalism, a fiefdom often consisted of inheritable lands or revenue-producing property granted by a liege lord, in return for a form of allegiance. However anything of value could be held in fief, such as an office, a right of exploitation (e.g., hunting, fishing) or any other type of revenue, rather than the land it comes from. source: Wikipedia

The SocialEdge conversation gets at the importance of understanding--and working with--the realities of fiefdoms and social change, particularly in overcoming this destructive behavior for social good.

clipped from www.socialedge.org Over the past twenty years, I have made an effort to learn how communities go about solving their problems and creating solutions. During that time I have volunteered for or was an employee in five community wide plans and two community coalitions. Perhaps the biggest obstacles to their success were fiefdoms. In this context fiefdoms may be of affinity (beliefs & values) or consist of social networks. Or they may be economic. Social entrepreneurs must learn to identify fiefdoms and how to work with them, as this can be critical to their success. In his book The Fiefdom Syndrome (The Turf Battles That Undermine Careers and Companies - And How to Overcome Them), Robert J. Herbold, former Microsoft Chief of Operations, describes how self-interest undermines careers and companies. He identifies the types of fiefdoms as: Individual Peer or network Corporate divisions Top-tier Group fiefdom and the protected fiefdom.