August 24, 2023
Americas
8:00 AM – 9:30 AM PDT/Los Angeles
10:00 AM – 11:30 AM CDT/Chicago
11:00 AM – 12:30 PM EDT/New York
EMEA
16:00 – 17:30 BST/London
17:00 – 18:30 CEST/Paris
18:00 – 19:30 EAT/Nairobi
19:00 – 20:30 GST/Dubai
“The people who need design ingenuity the most, the poorest 90% of the global population, have historically been deprived of it.”
– Alice Rawsthorn, Design Critic
COACH: Peter Durand
TVW Board Member, Graphic Facilitator & Founder of Alphachimp, LLC
Background
When working with others to co-create a collaborative design experience, the Service Design Process is essential to designing with proper awareness and intention in order to connect good ideas to people who can benefit from them. Join our virtual workshop on “How to Create a Product Service Map for Social Impact.”
If you’re passionate about driving positive change and want to harness the potential of innovative solutions, this workshop is for you. Join us to explore the realm of product service maps and equip yourself with the skills to make a lasting impact on complex social challenges.
Workshop Highlights:
Explore proven techniques to conduct a product service map process effectively
Understand the importance of thorough research and preparation
Discover strategies to uncover client needs and expectations
Master the art of asking powerful questions and active listening
Overcome common challenges and pitfalls during the process
Gain practical tips to build trust and rapport with clients
Develop customised solutions that surface and expose client pain points
Network and collaborate with like-minded professionals in this interactive session
